Current vacancies at Bareos GmbH & Co. KG

Thank you for your interest in working for our company. Please use our contact form to send in your application documents.


Technical Support Specialist

Summary

Provides customer service and technical support to Bareos customers. Analyzes problems, reproduces issues, finds workarounds and solutions, communicates with development.

About Bareos

Bareos is a reliable network open source software to backup, archive and restore data from all major operating systems. Bareos comes with LTO hardware encryption, supports backup from and to the cloud, has a multi-tenancy web UI and many more. The company based in Gemany offers subscription and support services to customers world-wide. Customer range from SMB over universities, national research organizations, governmental institutions, ISPs and include Fortune-100 and DAX listed companies.

Essential job functions

  • Interact with customers via ticket system, email, phone, chat, remote access, exceptionally on-site
  • Analyze problems, gather according information
  • Reproduction of issues in lab environment
  • Communicate with development
  • Find workaround and solutions, including configuration adaption, scripting
  • Update FAQs and product documentation

Location

Preferred: Germany, Cologne area. World-wide remote engagement is seen as an option, depending on candidate's qualification

Knowledge, Skills and Abilities

  • General good IT background
  • Linux / Open Source affine and experienced
  • Scripting / DevOps experiences
  • Bareos / Bacula experiences are a big plus but not mandatory
  • Fluent English
  • German language knowledge desirable but not mandatory
  • Skills in problem solution
  • Ability to organize and prioritize multiple work assignments (tickets)
  • Ability to pay close attention to detail

Education and Experience

  • Academic degree desirable, alternatively technical education and relevant job experiences

Job Perspective

Providing technical support has the highest priority. Mid-term development for this position optionally may include promotion as technical engineer, including functions like consulting, training, development, technical pre-sales support.

How to apply

Please use our contact-form for your application.