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Current vacancies at Bareos GmbH & Co. KG
Technical Support Specialist
Provides customer service and technical support to Bareos customers. Analyzes problems, reproduces issues, finds workarounds and solutions, communicates with development.
Bareos is a reliable network open source software to backup, archive and restore data from all major operating systems. Bareos comes with LTO hardware encryption, supports backup from and to the cloud, has a multi-tenancy web UI and many more. The company based in Gemany offers subscription and support services to customers world-wide. Customer range from SMB over universities, national research organizations, governmental institutions, ISPs and include Fortune-100 and DAX listed companies.
Essential job functions
- Interact with customers via ticket system, email, phone, chat, remote access, exceptionally on-site
- Analyze problems, gather according information
- Reproduction of issues in lab environment
- Communicate with development
- Find workaround and solutions, including configuration adaption, scripting
- Update FAQs and product documentation
Preferred: Germany, Cologne area. World-wide remote engagement is seen as an option, depending on candidate's qualification
Knowledge, Skills and Abilities
- General good IT background
- Linux / Open Source affine and experienced
- Scripting / DevOps experiences
- Bareos / Bacula experiences are a big plus but not mandatory
- Fluent English
- German language knowledge desirable but not mandatory
- Skills in problem solution
- Ability to organize and prioritize multiple work assignments (tickets)
- Ability to pay close attention to detail
Education and Experience
- Academic degree desirable, alternatively technical education and relevant job experiences
Providing technical support has the highest priority. Mid-term development for this position optionally may include promotion as technical engineer, including functions like consulting, training, development, technical pre-sales support.
How to apply
Please use our contact-form for your application.