In the past weeks, we’ve shared updates from our community: insights from the Expert Circle, Kielux and our U.S. partner Seda Systems. Today we’d like to continue with a real-world success story from another customer.
Background
Our customer manages a Linux and Debian infrastructure, including MySQL databases and VMs. They used Bareos as their backup solution for a while, storing data on LTO6 tapes for the long term. As their environment expanded, the team needed to back up additional virtual machines and Windows servers and to meet these requirements, they decided to switch to a well-known proprietary backup solution.
Challenge
Shortly after the migration, the team encountered major problems. After reinstalling the Windows server, the famous proprietary backup software was unable to access the LTO6 tape backups anymore. Despite six months of support cases with both the software and hardware vendors, all backup data on those tapes was lost.
Additional challenges followed:
- Regular system downtimes
- Slow support responses
- Unreliable backup jobs
- A user interface that did not align with the team’s workflow
The complexity and unreliability of the new system made the team spend a lot of time troubleshooting rather than focusing on their main tasks.
“We lost all backups on the tapes – gone for good. We had to start from scratch.”
Solution
After months of frustration, the team made the decision to return to Bareos. Migration back to Bareos, as an open source backup solution, restored control and stability. The configuration – based on transparent, text-based files – matched the team’s experience and requirements. Bareos support responded quickly to their needs.
“After months of frustration, we returned to Bareos. Now backups just work. We have control, quick responses from support, and can sleep soundly again.”
Results
With Bareos, tape backups and recovery now run reliably across all systems. Instead of troubleshooting backup jobs, the IT team can focus on their main tasks, being confident that data is protected and recoverable.
Bareos provides this customer with enterprise backup software which is transparent, open source and flexible. A solution with quick professional support and no more lost data.